With 25 years of experience in the industry in Europe, Asia and Africa, we are committed to help our clients improve their services and reach their goals.
Our team will perform detailed audit of your establishments and create a plan to enhance profits, improve services and produce quality products and experiences.
Part of our services includes training your management and employees to be able to operate at international hospitality standards , so your customers are always happy and coming back.
We work shoulder to shoulder with your workers, ensuring their highest level of performance.
Investing in Training your Employees has huge Return On Investment (ROI). Well trained personnel accounts for a revenue generator, meaning well trained staff is able to make the clients happy and create more revenue during their visit and also encourages clients to repeated business.
For example, in hotel industry, proper professional greeting, remembering and using guests name throughout conversation and making them feel at home, increases the likelihood of visiting again by 2.5 times.
Fortune 100's Best companies to work for provide twice as much training for their full time employees than standard businesses. That leads to less staff turnover, because their employees are satisfied with training offered and are more likely to stay. When your staff feels appreciated, they have better internal relationships and they work more efficiently. Especially in Hospitality, training and career development are among the top factors to attract good employees.
with over 25 years of experience in hospitality in Asia, Europe and Africa, we offer unique perspective on hospitality. We train clients employees in ways of communicating clearly and professionally, in being resilient, initiative, being able to multitask, adapt to different clients and their needs, be able to act on clients needs related to their ethnicity, culture, dietary requirements and much more.
Whether you are in hotel business, restaurant, bar, club or catering business, we can help you to increase employee satisfaction, morale, motivation, efficiency in work, resulting in higher profits, increase adaptability to new technologies and increase overall clients satisfaction, again resulting in higher profits.
We love to help to make your business more successful and efficient. Please contact us to arrange a meeting